Return Policy
Return Policy
At GameCenter Kenya, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully happy with your order, we’re here to help.
1. Returns Eligibility
You may return an item within 7 days of receiving it if:
- The item is defective or damaged upon delivery
- You received the wrong item
- The item is unused and in its original packaging (for non-defective returns)
Note: Some items such as digital codes, opened games, and accessories with broken seals may not be eligible for return due to hygiene and copyright reasons.
2. How to Initiate a Return
To request a return, please contact us via:
- WhatsApp: 0725 658773
- Email: support@gamecenter.co.ke
Include your order number, reason for return, and any supporting photos (if applicable).
3. Refunds & Store Credit
Once your return is received and inspected:
- Approved refunds will be processed within 3–5 business days
- Refunds are made via the original payment method or via M-PESA
- Alternatively, you may opt for store credit for future purchases
4. Exchanges
We only replace items if they are defective, damaged, or wrongly shipped. If you need to exchange an item, kindly contact our support team.
5. Non-Returnable Items
- Digital downloads or game codes
- Opened or used earphones/headsets
- Gift cards
- Clearance or sale items (unless faulty)
6. Return Shipping
- For defective or wrong items, GameCenter will cover the return shipping cost.
- For other reasons (e.g. change of mind), the buyer is responsible for return shipping.
Contact Us
If you have any questions about our return policy, feel free to reach out to our team anytime:
Call/WhatsApp: 0725 658773
Email: support@gamecenter.co.ke